In the event of an emergency or crisis situation, please contact the appropriate on-site authorities and Global Programs.
Step 1: Attend to the immediate needs of the individual(s) involved and remove yourself and others from danger, if possible.
Step 2: Contact (as appropriate) local medical officials, law enforcement, your local program contact and/or the U.S. Embassy/Consulate (or home country consulate for non-US citizens).
- International “911” Emergency Numbers: https://travel.state.gov/content/dam/students-abroad/pdfs/911_ABROAD.pdf
- U.S. Embassies & Consulates: https://travel.state.gov/content/passports/en/emergencies.html
- From the U.S. & Canada: 1-888-4074747
- From Overseas: +1-202-501-444
Step 3: Contact the Olin Global Programs and/or Washington University Campus Police after seeking immediate on-site assistance.
- Global Programs is available during business hours M-F (8:30-5:00 pm CST)
- Washington University Campus Police offers a 24-hour response line if it is after hours or you are unable to reach Olin Global Programs. Campus Police will notify the appropriate person.
- WashU campus police will likely ask for the following information: your name; identity of individuals involved; brief description of accident, illness or emergency; location; location of accident of emergency; phone number where you can be reached; verify calls have been placed to emergency response services and to the U.S. Embassy/Consulate, if appropriate; information that has been released to the media.
- Depending on the type of emergency, you may be asked for the nature or intensity of the emergency; what emergency personnel are at the site; the advice of the nearest U.S. Consulate/Embassy; the impact on the availability of food, water, or medical supplies.
As Necessary: Contact health and emergency insurance companies provided coverage to the student.
- GeoBlue (HTH Worldwide for Spring 2017 participants): In the case of medical emergency, go immediately to the nearest hospital and then contact GeoBlue Worldwide. GeoBlue will then take the appropriate action to assist and monitor the medical care until the situation is stable. Students may be covered by a different international health insurance; contact any alternative/additional providers.
- GeoBlue: + 1-610-254-8706
- International SOS: This is NOT health insurance. International SOS provides 24/7 access to English speaking doctors, medical referrals, and evacuation assistance, as well as region and country specific risk and safety reporting
Washington University definition of an emergency abroad
1. A death or serious injury/illness that may require hospitalization of a student or employee; or one that makes it impossible for the student or employee to continue with the program.
2. An emergency may also be (but is not limited to) a situation involving a criminal act against one or more program participants; an act or threat of terrorism that poses a threat to the security of the program participants; a natural disaster; an act of war; or any event that causes or threatens harm to one or more program participants.